EXCHANGE & RETURNS


EXCHANGE POLICY AND PROCEDURES.

email: hello@veldskoen.shoes

VELDSKOEN™ offers a free size exchange service as well as a free return policy.

Criteria for a Free Exchange:

  1. The required size needs to be within 1 size smaller or larger than the originally ordered pair of VELDSKOEN™, in the same colour.
  2. The exchanged pair will not be accepted if it has been damaged or is dirty. It needs to be received in the same order it was delivered. 

Procedure for an Exchange:

  1. Complete the online Exchange Form below and "SUBMIT"
  2. VELDSKOEN™ will book the free exchange with our courier company.(www.parcelninja.co.za). Please give them 2-3 days to collect.
  1. After receiving the shoes your exchange order will be placed. If the required size is in stock, it will take 5 - 7 days to deliver the new pair of VELDSKOEN™.
IMPORTANT NOTE
Exchanges are processed as quickly as possible but can be subject to a maximum of 5 weeks waiting period IF required shoes are out of stock.
[powr-form-builder id=64ff0b37_1499443814]

RETURN POLICY AND PROCEDURES.

email: hello@veldskoen.shoes

VELDSKOEN™ offers a free return policy.

Criteria for a refund: 

  1. Please notify VELDSKOEN™ within 3 days that you wish to return the shoes purchased. 

Procedure for a refund:

  1. Notify VELDSKOEN™ in writing at hello@veldskoen.shoes
  2. VELDSKOEN™ will book the return with our courier company. (www.parcelninja.co.za). Please give them 2-3 days to collect.
  3. Upon receiving the shoes, VELDSKOEN™ will refund the full purchase amount. Refunds could take 2-3 days to reflect.